Contact information

Contact Information

Nova Tidy Hub
Operated by WFL GROUP PTY LTD

At Nova Tidy Hub, we believe that useful products should be supported by clear and approachable customer service. Whether you have a question about an apron, need help with a fabric cutlery storage bag, want to know more about a cup sleeve, or need assistance with an existing order, we welcome your enquiry.

Our published customer service contact channel is email. Please provide enough information for us to understand your request and direct it to the appropriate person.

1. General Enquiries

For general questions about our store, products, website, or services, please contact:

Email: [email protected]

To help us respond efficiently, we recommend using a clear subject line, such as:

  • General Product Enquiry

  • Product Details or Care Instructions

  • Order Status Request

  • Shipping and Tracking Assistance

  • Return or Refund Request

  • Damaged or Incorrect Product

  • Privacy Enquiry

  • Website or Checkout Assistance

If your enquiry relates to an existing purchase, please include your order number.

2. Business Information

Legal Business Name: WFL GROUP PTY LTD
Trading Name: Nova Tidy Hub
Website: https://www.novatidyhub.beauty
Business Address: 33 Shoalhaven Rd, Sylvania Waters NSW 2224, Australia
Return Address: 33 Shoalhaven Rd, Sylvania Waters NSW 2224, Australia
Contact Person: Shane Duckwitz
Customer Service Email: [email protected]

3. Product Information and Assistance

Our store offers practical textile accessories for kitchen, dining, and everyday organisation.

You may contact us about:

Aprons

Questions about available designs, product details, materials, dimensions, fastening features, or care instructions where provided.

Fabric Cutlery Storage Bags

Questions about the product's design, storage purpose, construction, available options, and information displayed on the product listing.

Fabric Cup Sleeves

Questions about available designs, product dimensions, compatibility information, fabric details, and care guidance where provided.

If you are asking about a particular item, please include its product name or a link to the relevant product page.

4. Order Support

If you need assistance with an order, please provide:

  • Your order number.

  • The name used when placing the order.

  • The email address associated with the purchase.

  • A brief description of the issue.

We may be able to assist with order confirmations, order status, delivery-address corrections before dispatch where possible, payment-status enquiries, and other purchase-related matters.

For your security, do not email us your full payment card number, account password, or payment authentication code.

5. Shipping and Delivery Assistance

If you have a question about delivery, tracking, or a parcel that has not arrived, please include your order number and tracking reference, if available.

If tracking shows that a parcel has been delivered but you cannot locate it, please explain the circumstances and include the date shown in the tracking information.

We will review the available details and advise you on the next steps.

6. Returns, Refunds, and Exchanges

For a return, refund, exchange, or replacement request, please email:

[email protected]

Use the subject line "Return or Refund Request" and include your order number, product name, reason for the request, and any relevant photographs.

Please review our Return and Refund Policy before sending an item back. Do not dispatch a return until our team has provided the applicable instructions.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us.

To help us review the issue, provide:

  • Your order number.

  • The name of the affected product.

  • A description of the problem.

  • Photographs of the item and packaging, where available.

We will assess the issue and explain the available options under our policies and applicable consumer law.

8. Privacy Enquiries

For questions about personal information, data handling, or privacy requests, contact:

[email protected]

Use the subject line "Privacy Enquiry".

If you are requesting access to or correction of personal information, we may need to verify your identity before responding.

9. Formal Business Correspondence

Formal correspondence may be addressed to:

WFL GROUP PTY LTD
Attn: Shane Duckwitz
33 Shoalhaven Rd
Sylvania Waters NSW 2224
Australia

Please include the relevant subject and any order or reference number where applicable.

10. Customer Service Availability

Customer enquiries are handled through our published email channel.

We have not listed a telephone number or fixed customer service hours because those details have not been provided.

We aim to respond within a reasonable period. Response times may vary depending on enquiry volume, weekends, public holidays, and whether additional investigation is required.

11. Helping Us Resolve Your Enquiry

To help us understand and resolve your question:

  • Include your order number for purchase-related enquiries.

  • Use the email address associated with the order where possible.

  • Explain the issue clearly and include relevant dates.

  • Attach photographs if the matter concerns product condition or damage.

  • Keep your order confirmation and tracking information for reference.

  • Avoid sending unnecessary sensitive information.

12. Our Customer Service Approach

We aim to make customer support clear, respectful, and practical. We will review enquiries carefully, explain relevant procedures, and work toward reasonable outcomes.

If an item or delivery experience has not met your expectations, please contact us so that we have an opportunity to understand the situation and assist.

Nova Tidy Hub
Operated by WFL GROUP PTY LTD
Email: [email protected]
Website: https://www.novatidyhub.beauty
33 Shoalhaven Rd, Sylvania Waters NSW 2224, Australia