Return and Refund Policy

Effective Date: November 7, 2026

At Nova Tidy Hub, we believe that practical everyday items should make daily routines more comfortable, organised, and enjoyable. Whether you are preparing a meal in your apron, keeping cutlery neatly stored in a fabric pouch, or protecting your favourite cup with a reusable fabric sleeve, we want every purchase to arrive in the condition you reasonably expect.

This Return and Refund Policy explains how we handle change-of-mind returns, damaged or faulty products, incorrect orders, exchanges, cancellations, and refunds purchased through https://www.novatidyhub.beauty.

This policy is issued by WFL GROUP PTY LTD and is intended to operate in accordance with the Australian Consumer Law (ACL), the Competition and Consumer Act 2010 (Cth), and other applicable laws in New South Wales and Australia.

1. Our Voluntary 30-Day Return Period

We offer a voluntary 30-day return period for eligible change-of-mind requests. The 30-day period begins on the date the tracking information or delivery provider records the order as delivered.

If a product is not quite what you expected, you may contact us within this period to request a return, provided the product satisfies the conditions set out below.

This 30-day return arrangement is an additional store policy. It is not a general statutory cooling-off period for every online purchase in Australia.

Your rights under the Australian Consumer Law are separate. If an item is faulty, unsafe, not of acceptable quality, does not match its description, or otherwise fails to meet a consumer guarantee, you may be entitled to a remedy even after the voluntary return period has ended.

2. Eligibility for Change-of-Mind Returns

For an ordinary change-of-mind return, we ask that the product:

• Is returned within 30 days after delivery.

• Has not been used beyond reasonable inspection.

• Is clean, dry, and free from stains, food residue, grease, odours, or other contamination.

• Has not been washed, bleached, dyed, altered, repaired, or modified.

• Has no avoidable damage, tears, fraying, pulled threads, or missing components.

• Includes original packaging, labels, accessories, and inserts where reasonably available.

• Can be matched to an order placed through Nova Tidy Hub.

We understand that customers may need to unpack a fabric product and examine its appearance, texture, stitching, and dimensions. Reasonable inspection does not automatically make an item ineligible for return.

However, a fabric item that has been used in food preparation, washed, stained, or returned in an unhygienic or substantially worn condition may not qualify for a voluntary change-of-mind refund, to the extent permitted by law.

3. Product-Specific Return Guidelines

Because our collection includes textile products intended for kitchen, dining, and everyday use, the condition of returned fabric items is particularly important.

A. Aprons

For a change-of-mind return, an apron should be unused, clean, and in its original condition.

Please ensure that the apron has not been used during cooking, baking, gardening, cleaning, or other activities that may leave food stains, oil marks, chemical residue, odours, or visible wear.

Where an apron includes straps, ties, pockets, buttons, embroidery, or decorative stitching, those features should remain intact.

An apron with a manufacturing defect, damaged stitching, a faulty fastening, or a material issue may still qualify for a remedy under the Australian Consumer Law. Normal inspection of the product is not a reason to reject a genuine consumer guarantee claim.

B. Fabric Cutlery Storage Bags

Fabric cutlery storage bags should be returned unused, clean, and free from food particles, moisture, grease, or other residue.

For change-of-mind returns, please ensure that the bag has not been used to store cutlery or other utensils, washed, stained, or exposed to conditions that affect its cleanliness or resale condition.

If a storage bag arrives with torn seams, defective stitching, damaged fasteners, or another manufacturing problem, contact us so that we can assess the issue.

C. Fabric Cup Sleeves

Cup sleeves should be returned clean, unused, and in their original condition.

For a voluntary return, the sleeve should not show signs of repeated use, beverage stains, heat damage, shrinkage, fraying, or washing.

If a sleeve arrives with a defect or materially differs from the product description, you may contact us for an assessment under the applicable consumer guarantees.

D. Fabric and Hygiene Considerations

We may decline a voluntary change-of-mind return if an item has been used, contaminated, washed, or returned in a condition that makes it unsuitable for resale, where permitted by law.

This is not a blanket exclusion of statutory rights. We will assess a claim involving a defective, damaged, unsafe, or misdescribed product separately from an ordinary change-of-mind request.

4. Faulty, Damaged, Incorrect, or Misdescribed Products

We want customers to receive products that meet the standards required by Australian Consumer Law.

If an item arrives damaged, contains a manufacturing fault, is materially different from its listing, or is not the item you ordered, please contact us.

Examples may include:

• An apron with torn seams, defective stitching, or a faulty strap.

• A fabric cutlery storage bag with a broken fastening, damaged seams, or missing features that were advertised.

• A cup sleeve with a manufacturing defect, damaged fabric, or materially incorrect dimensions or composition compared with its description.

• A product that arrives with damage not caused by the customer.

• An incorrect item, missing product, or incorrect quantity.

• A product that does not perform as reasonably expected for its ordinary disclosed purpose.

Please provide your order number, a description of the problem, and photographs where available. Photographs can assist our review, but we will not impose unnecessary requirements that interfere with your rights under the Australian Consumer Law.

Depending on the nature and seriousness of the issue, the law may entitle you to a repair, replacement, refund, or another appropriate remedy. A major failure may entitle you to choose a refund or replacement. For a minor failure, the supplier may have an opportunity to remedy the issue within a reasonable time, as permitted by law.

5. Change-of-Mind Returns and Statutory Consumer Rights

A customer who simply changes their mind, chooses the wrong colour, or decides that a product no longer suits their preferences is not automatically entitled to a refund under Australian Consumer Law.

Our voluntary 30-day return arrangement provides an additional option, subject to the conditions in this policy.

However, we will not rely on the voluntary return period, product-use restrictions, or packaging conditions to deny a remedy where the Australian Consumer Law requires one.

A statement such as "no change-of-mind returns" or "30 days only" does not remove statutory rights relating to goods that fail to meet consumer guarantees.

6. How to Request a Return

To start a return, please email:

[email protected]

Use the subject line "Return Request – Order [Order Number]" and include:

1. Your full name.

2. Your order number.

3. The product you wish to return.

4. The reason for your request.

5. Whether you are seeking a refund, replacement, or exchange.

6. Photographs or supporting details if the product is faulty, damaged, or incorrect.

Our customer service team will review your request and provide return instructions.

Please do not send a parcel back before receiving instructions from us. This helps ensure that the returned item can be identified and processed correctly.

7. Return Shipping Costs

For eligible change-of-mind returns, the customer is generally responsible for the cost of returning the product to us.

Where the return relates to a confirmed product fault, incorrect item, or other issue for which the law or our agreement requires us to cover return costs, we will arrange or reimburse reasonable return shipping costs as appropriate.

Please package the item carefully. We recommend using a tracked delivery service and keeping the lodgement receipt until the return has been completed.

8. Return Address

Our business and designated return address is:

WFL GROUP PTY LTD
Attn: Shane Duckwitz
33 Shoalhaven Rd
Sylvania Waters NSW 2224
Australia

Please wait for our return instructions before dispatching your parcel. If a different return arrangement is required for your order, we will provide the relevant details by email.

9. Return Inspection

When your return arrives, we will review the product's condition and the reason for the request.

For an ordinary change-of-mind return, we may check whether the item is unused, clean, unwashed, and substantially in its original condition.

For a faulty or damaged product claim, we will assess the reported issue in light of the product description, the circumstances of the purchase, and the consumer guarantees that apply.

We aim to provide an initial assessment within five business days after receiving a return. If additional information or inspection is reasonably necessary, the process may take longer. We will endeavour to keep you informed.

10. Refund Processing

Approved refunds will generally be returned to the original payment method used for the order.

We aim to submit an approved refund within 5–7 business days after approval. Your bank, card issuer, or payment provider may require additional time to display the funds.

For change-of-mind returns, any original shipping fee or return shipping cost may be excluded from the refund where permitted by law and where the checkout terms disclosed the applicable charge.

Where a refund is required under Australian Consumer Law, we will provide the remedy required by law. We will not substitute store credit or a discount code for a refund where the customer is legally entitled to a refund and has chosen that remedy.

11. Exchanges and Replacements

If you would prefer a different style, design, or product, contact us to ask whether an exchange is available.

Exchanges depend on stock availability and may require the original item to be returned first.

For a product that fails to meet a consumer guarantee, we will provide the remedy required by law. An exchange will not be imposed as a substitute for a remedy that the customer is legally entitled to choose.

12. Order Cancellation Requests

If you wish to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to stop an order that has not yet entered packing or dispatch. Once an order has been handed to a carrier, we may be unable to cancel or redirect it.

If the parcel has already been dispatched, you may request a return after delivery under this policy, where eligible.

This section does not restrict any cancellation, refund, or other rights that may apply under law.

13. Refunds for Orders We Cannot Supply

If we cannot supply an accepted order, we will notify you and arrange an appropriate refund.

Where an applicable law requires us to provide a shipping delay notice, obtain consent to a delay, or offer cancellation and a refund, we will follow those requirements.

14. Contact Us

For all return, refund, exchange, and product-quality enquiries, please contact:

WFL GROUP PTY LTD
Trading as Nova Tidy Hub
Attn: Shane Duckwitz
33 Shoalhaven Rd
Sylvania Waters NSW 2224
Australia
Email: [email protected]
Website: https://www.novatidyhub.beauty

15. Applicable Law

This policy is governed by the laws of New South Wales and applicable Commonwealth laws of Australia, including the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

If any part of this policy is inconsistent with a mandatory consumer right, the applicable law will prevail.