Shipping policy
Shipping Policy
Effective Date: November 7, 2026
At Nova Tidy Hub, we want the delivery experience to be clear and convenient from the moment you complete checkout until your parcel reaches your door. Whether you have ordered an apron for your kitchen routine, a fabric pouch to organise cutlery, or a cup sleeve for everyday use, we aim to prepare and dispatch your order with care.
This Shipping Policy explains our delivery fees, order processing arrangements, shipping information, tracking procedures, and the steps to take if a parcel is delayed, missing, or damaged.
This policy applies to purchases made through https://www.novatidyhub.beauty and is administered by WFL GROUP PTY LTD.
1. Shipping Fees
We currently offer the following shipping structure:
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Free Shipping: Orders with a merchandise subtotal of USD $10.00 or more.
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Standard Shipping Fee: USD $5.99 for orders with a merchandise subtotal below USD $10.00.
The applicable shipping charge will be displayed during checkout before payment is completed.
Unless otherwise stated at checkout, the USD $10 threshold is calculated using the merchandise subtotal before shipping charges and applicable taxes.
Discounts, promotional codes, and other order adjustments may affect the merchandise subtotal used to determine shipping eligibility.
2. Delivery Destinations
Delivery availability depends on the destinations supported by our checkout system, fulfilment arrangements, and shipping providers.
If your address cannot be accepted during checkout, we may not be able to complete the order for that destination.
Where international delivery is available, additional customs, import, or local delivery requirements may apply.
3. Order Processing
After an order is submitted, it generally passes through several stages:
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Order receipt and payment confirmation.
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Review of the order details and product availability.
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Preparation and picking of the selected items.
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Packaging and dispatch preparation.
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Handover to the relevant shipping provider.
We aim to process orders as efficiently as reasonably possible. Actual processing times may vary due to order volume, stock availability, warehouse schedules, public holidays, and other operational factors.
An order confirmation means that we have received your order. It does not necessarily mean that the parcel has been dispatched.
4. Dispatch and Delivery Estimates
Any processing or delivery estimate displayed on a product page, checkout page, or order confirmation should be read together with the terms shown at the time of purchase.
Unless expressly described as guaranteed, delivery estimates are not guaranteed arrival dates.
We have not specified a universal processing or transit timeframe in this policy because the actual timeframe depends on the destination and shipping service used.
We will nevertheless fulfil orders within the timeframe represented to customers or otherwise required by applicable law. If we cannot do so, we will provide the notice and options required by law.
5. Shipping Delays
Although we work to keep orders moving smoothly, delivery can sometimes be affected by circumstances outside our control, including:
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Unexpected increases in order volume.
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Stock or fulfilment interruptions.
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Carrier capacity and network disruptions.
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Severe weather and natural events.
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Public holidays and peak shopping periods.
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Incorrect or incomplete delivery information.
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Customs inspections or import procedures.
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Other transportation or operational disruptions.
If we become aware that an order cannot be shipped within the represented or legally required timeframe, we will contact the customer and provide the options required by applicable law.
Where the Australian Consumer Law provides a remedy because goods are not supplied as agreed or within a reasonable time, nothing in this policy limits that right.
6. Tracking Information
Where tracking is available, we may provide a tracking number or tracking link after dispatch.
Tracking information may take some time to become active after the parcel is handed to the carrier. Initial scans may not appear immediately.
If your tracking page has not updated for an extended period, please contact us with your order number and tracking reference. We will review the available information and, where appropriate, seek clarification from the shipping provider.
7. Accurate Delivery Information
Please carefully check the delivery information before completing checkout.
In particular, confirm:
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Recipient's full name.
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Street number and street name.
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Apartment, unit, or building number.
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Suburb or locality.
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State or territory.
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Postcode.
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Country.
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Any delivery instructions requested by the checkout system.
If you notice an error after placing your order, email us immediately at [email protected].
We will make reasonable efforts to correct an address before dispatch, but changes cannot be guaranteed after the parcel has been transferred to a carrier.
8. Delivery Attempts and Undeliverable Parcels
Delivery procedures vary depending on the carrier and destination.
If a delivery attempt is unsuccessful, the carrier may:
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Make another delivery attempt.
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Leave the parcel at an authorised safe location.
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Transfer it to a parcel locker or collection point.
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Hold it at a local delivery facility.
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Return it to the sender.
Please follow any collection notice, tracking update, or delivery instruction supplied by the carrier.
If a parcel is returned because the address was incomplete, delivery was unsuccessful, or the parcel was not collected, contact us to discuss the available options.
Any additional delivery charge will be assessed fairly and only where permitted by applicable law.
9. Missing or Delayed Parcels
If your order has not arrived within the expected delivery period, please contact us at [email protected].
Include your order number and tracking details, if available.
If tracking indicates that the parcel has been delivered but you cannot locate it, we suggest checking:
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Your mailbox and usual delivery area.
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Any safe-drop location.
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Building reception or a shared mailroom.
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A parcel locker or collection point.
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With household members or authorised recipients.
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Any delivery notification provided by the carrier.
If the parcel remains missing, contact us so that we can review the circumstances and discuss the next steps.
Nothing in this policy removes any right or remedy available under the Australian Consumer Law where goods have not been delivered as required.
10. Damaged Parcels or Products
Please inspect your order when it arrives.
If an item is damaged, defective, incomplete, or materially different from what you ordered, contact us as soon as reasonably possible.
Examples may include:
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An apron with torn seams, damaged straps, or visible manufacturing defects.
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A fabric cutlery storage bag with broken stitching, damaged fasteners, or missing advertised components.
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A cup sleeve with damaged fabric, defective seams, or a material issue.
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Packaging damage that has affected the enclosed product.
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An incorrect or missing item.
Please include your order number, a brief explanation, and photographs of the affected item and packaging where available.
We will review the information and explain the appropriate resolution under our policies and applicable law.
11. Multiple Parcels and Split Shipments
In some circumstances, products from a single order may be dispatched separately.
If this occurs, you may receive more than one parcel or tracking notification.
Please allow each shipment its applicable delivery period. If you believe that an item has been omitted from your order, contact us with your order number and a description of the missing product.
12. International Deliveries and Customs
If international delivery is available for your destination, your order may be subject to customs inspections, import duties, taxes, or other local charges.
Customs authorities may require additional information or temporarily hold a parcel for inspection.
Any import charges will be handled in accordance with the terms disclosed at checkout and applicable law. Customers should review the import requirements of their destination before ordering.
We do not represent that every international destination is supported or that customs clearance will occur within a particular timeframe.
13. Changes to Shipping Arrangements
We may update shipping providers, delivery methods, supported destinations, or shipping fees as our fulfilment arrangements change.
The shipping terms shown at checkout when an order is placed will generally apply to that purchase, subject to applicable law.
We will not impose an additional shipping charge on an accepted order without a lawful basis or the customer's agreement.
14. Contact Our Shipping Team
For questions about processing, tracking, delivery fees, or missing parcels, contact:
WFL GROUP PTY LTD
Trading as Nova Tidy Hub
Attn: Shane Duckwitz
33 Shoalhaven Rd
Sylvania Waters NSW 2224
Australia
Email: [email protected]
Website: https://www.novatidyhub.beauty
Please include your order number in all order-related enquiries so that we can identify your purchase.
15. Applicable Law
This Shipping Policy is intended to operate in accordance with applicable Australian laws, including the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Nothing in this policy excludes or restricts a consumer right or remedy that cannot legally be excluded.