Terms of Service

Effective Date: November 7, 2026

Welcome to Nova Tidy Hub. Our online store brings together practical textile accessories for kitchen, dining, and everyday organisation, including aprons, fabric cutlery storage bags, and fabric cup sleeves.

These Terms of Service govern your access to and use of https://www.novatidyhub.beauty, including browsing, placing orders, using website features, and communicating with our team.

The website is operated by WFL GROUP PTY LTD. By accessing the website or purchasing from us, you agree to these Terms to the extent permitted by applicable law.

Please read these Terms together with our Return and Refund Policy, Privacy Policy, and Shipping Policy.

1. Business Details

Legal Entity: WFL GROUP PTY LTD
Trading Name: Nova Tidy Hub
Website: https://www.novatidyhub.beauty
Business Address: 33 Shoalhaven Rd, Sylvania Waters NSW 2224, Australia
Contact Person: Shane Duckwitz
Customer Service Email: [email protected]

2. Eligibility and Use of the Website

By using our website, you confirm that:

• You are legally capable of entering into a binding agreement or have appropriate permission where required.

• The information you provide is accurate and complete.

• You will use the website in accordance with applicable laws.

• You will not use the website for fraudulent, abusive, or unauthorised purposes.

• You will not interfere with the website's security, availability, or normal operation.

You must not use our website in a way that harms other users, compromises website systems, or interferes with legitimate business operations.

3. Our Products

Nova Tidy Hub offers textile accessories intended for kitchen, dining, and everyday use. Our range may include:

Aprons

Aprons are designed to provide a practical fabric layer during ordinary cooking, food preparation, baking, or similar activities, depending on the specific product description.

Fabric Cutlery Storage Bags

These products are designed to organise or carry cutlery and similar utensils. The exact capacity, construction, and features depend on the relevant listing.

Fabric Cup Sleeves

Cup sleeves are designed to wrap around compatible cups or drink containers. Fit, dimensions, materials, and suitability may vary by product.

Please read each product listing carefully before placing an order. Product-specific details on materials, measurements, care, and included components should be checked before purchase.

4. Product Descriptions, Images, and Variations

We make reasonable efforts to present product information accurately and clearly.

Product photographs, colours, textures, patterns, and other visual details may appear slightly different depending on lighting, photography, screen settings, and device displays.

Fabric products may also have minor variations in texture, pattern placement, stitching, or dimensions arising from the nature of textile production. Such variations do not excuse a material difference from the advertised product or a failure to meet consumer guarantees.

Where dimensions, material composition, care instructions, or other specifications are provided, customers should review those details before ordering.

A product photograph may show styling items or accessories that are not included in the purchase. The listing description and checkout summary determine the items included in the order.

5. Product Care and Intended Use

Our products are designed for ordinary use consistent with their descriptions. Appropriate handling and care can help maintain their appearance and useful life.

Aprons

Follow any care instructions supplied with the product. Avoid using cleaning products, bleach, heat, or washing methods that are unsuitable for the stated fabric composition.

An apron is not automatically a certified protective garment, chemical barrier, heat-resistant garment, or industrial safety product unless the relevant listing expressly states and substantiates that feature.

Fabric Cutlery Storage Bags

Keep storage bags clean and dry, and follow the supplied care instructions. Do not assume that a fabric storage bag is waterproof, antibacterial, food-safe, or suitable for direct food contact unless that characteristic is expressly stated for the specific product.

Allow utensils to be clean and dry before storage where appropriate. This helps reduce the risk of moisture, residue, or odours affecting the fabric.

Fabric Cup Sleeves

Use a cup sleeve only with a compatible cup or container and follow any care instructions provided.

A fabric cup sleeve should not be assumed to be waterproof, leakproof, heatproof, or capable of preventing burns. Its performance depends on its construction and the product specifications disclosed on the relevant listing.

Customers should handle hot beverages carefully and avoid relying on a fabric accessory as a substitute for safe handling.

6. Pricing and Currency

Prices and shipping charges are displayed in United States dollars (USD) unless otherwise indicated at checkout.

We aim to ensure that all prices are accurate. Occasionally, a typographical, technical, or system error may occur.

If we identify a material pricing error before fulfilling an order, we may contact you to explain the issue and discuss available options. Any cancellation or refund will be handled in accordance with applicable law.

Your bank or payment provider may apply currency conversion fees or other charges if your account uses a currency other than USD. Those charges are determined by the relevant financial institution.

Any applicable taxes or duties will be displayed or handled in accordance with the checkout information and applicable law.

7. Shipping Fees

Our current shipping arrangement is:

• Free shipping for orders with a merchandise subtotal of USD $10.00 or more.

• USD $5.99 shipping for orders with a merchandise subtotal below USD $10.00.

Unless checkout expressly states otherwise, the threshold is calculated before shipping charges and applicable taxes.

The shipping fee for your order will be displayed before you complete payment.

We may revise shipping arrangements for future purchases. A change will not retrospectively alter the shipping fee of an accepted order unless permitted by law or agreed with you.

8. Placing an Order

When you submit an order, you are making an offer to purchase the selected products under these Terms and the information presented at checkout.

An automated order confirmation indicates that we have received your order. It does not necessarily mean that the order has been dispatched or that every fulfilment check has been completed.

We may need to review an order for reasons including:

• Payment authorisation or verification.

• Product availability.

• Suspected fraud or unauthorised payment activity.

• Incomplete or inaccurate delivery details.

• A material product listing or pricing error.

• Technical issues affecting the order.

If we cannot fulfil an accepted order, we will notify you and provide the appropriate refund or other remedy required by law.

9. Payment

Payment must be made using a method offered at checkout.

You represent that you are authorised to use the payment method and that the billing information you provide is accurate.

Payments may be processed by independent payment providers. These providers may apply their own security checks, verification requirements, transaction limits, or processing procedures.

We do not intend to store full payment card details on our own systems where payment is processed by an external provider.

10. Order Changes and Cancellations

If you need to amend or cancel an order, contact us as soon as possible at [email protected].

We will make reasonable efforts to accommodate requests before an order enters packing or dispatch. Once a parcel has been handed to a carrier, we may be unable to change its contents, destination, or delivery arrangements.

If the parcel has already been shipped, you may request a return after delivery under our Return and Refund Policy, where eligible.

This section does not exclude any cancellation or refund right that applies under Australian Consumer Law or another mandatory law.

11. Shipping and Delivery

We arrange delivery using the shipping and fulfilment services available for the order and destination.

You are responsible for providing a complete and accurate delivery address. Please check the recipient name, street address, unit or apartment number, locality, state, postcode, and country before completing checkout.

Delivery estimates are estimates unless expressly stated as guaranteed. Delivery may be affected by carrier capacity, weather, public holidays, customs procedures, incorrect address information, or other circumstances.

If we cannot fulfil an order within a represented or legally required period, we will contact you and provide the options required by applicable law.

12. Returns, Refunds, and Exchanges

Our Return and Refund Policy explains the voluntary 30-day change-of-mind return arrangement and the process for requesting a return, refund, exchange, or replacement.

That policy operates alongside the Australian Consumer Law. It does not remove consumer guarantees or restrict remedies that cannot legally be excluded.

A product that is faulty, unsafe, not of acceptable quality, or materially different from its description will be assessed under the applicable legal requirements.

13. Intellectual Property

Unless otherwise stated, website content is owned by or licensed to WFL GROUP PTY LTD.

This may include:

• Store name and branding.

• Logos and graphic elements.

• Product photographs and illustrations.

• Product descriptions and written materials.

• Website design and layout.

• Marketing content and original visual elements.

You may access and use website content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission, except where permitted by law.

14. Customer Reviews and Submissions

If the website allows you to submit reviews, comments, photographs, suggestions, or other material, you agree that:

• Your submission is genuine and not misleading.

• You have the right to provide the content.

• It does not infringe another person's rights.

• It is not unlawful, defamatory, abusive, or deceptive.

• It does not contain another person's personal information without appropriate authority.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and distribute submitted content for purposes connected with operating, improving, or promoting our store, subject to applicable law and any rights that cannot lawfully be waived.

We may moderate or remove submissions that breach these Terms or applicable law.

Any material connection, incentive, or commercial relationship associated with an endorsement or review will be disclosed where required by law.

15. Prohibited Activities

You must not:

• Use the website for unlawful purposes.

• Submit false or fraudulent orders.

• Attempt to gain unauthorised access to website systems or customer accounts.

• Introduce malicious software, viruses, or harmful code.

• Interfere with website security or availability.

• Use automated tools to extract customer or website data without permission.

• Misuse discounts, promotions, payment systems, or checkout features.

• Infringe intellectual property, privacy, or other legal rights.

We may take reasonable steps to investigate and address suspected misuse.

16. Third-Party Services

Our website may rely on third-party providers for hosting, payment processing, analytics, delivery, fulfilment, marketing, and customer support.

Those providers may operate under separate terms, privacy policies, and security practices.

We are not responsible for the independent operation of external services that we do not control. This does not limit any responsibility that applicable law places on us.

17. Website Availability and Changes

We aim to keep the website available and functioning properly. However, temporary interruptions may occur due to maintenance, software updates, hosting problems, network failures, security measures, or circumstances outside our reasonable control.

We may update product listings, website functions, and these Terms as our business develops.

The latest version will be published on the website with its effective date. Changes will not retroactively remove rights that have already accrued or alter an accepted purchase contrary to law.

18. Disclaimer of Warranties

To the extent permitted by law, website access and general informational content are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, or compatible with every device or browser.

Nothing in this section excludes consumer guarantees, express product promises, or other warranties that cannot legally be excluded.

19. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect or consequential loss arising from improper use of a product, unauthorised modification, failure to follow relevant care instructions, or use beyond the product's intended purpose.

Nothing in these Terms excludes or limits liability for a matter that cannot legally be excluded or limited.

Nothing in these Terms limits a consumer's rights or remedies under the Australian Consumer Law.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales and the applicable Commonwealth laws of Australia.

Subject to mandatory consumer rights and applicable jurisdictional rules, disputes may be brought before courts with appropriate jurisdiction in New South Wales.

Nothing in this clause prevents a consumer from exercising a right or remedy in another forum where applicable law permits.

21. Severability

If any provision of these Terms is found invalid or unenforceable, it will be limited or severed to the minimum extent necessary.

The remaining provisions will continue to operate to the extent that they can do so lawfully.

22. Entire Agreement

These Terms, together with the applicable product listing, checkout disclosures, Return and Refund Policy, Privacy Policy, Shipping Policy, and Legal Notice, form the terms governing your use of Nova Tidy Hub.

If a product listing or checkout page contains additional product-specific information, it should be read together with these Terms, subject to applicable law.

23. Contact Information

For questions about these Terms, orders, or website use, contact:

WFL GROUP PTY LTD
Trading as Nova Tidy Hub
Attn: Shane Duckwitz
33 Shoalhaven Rd
Sylvania Waters NSW 2224
Australia
Email: [email protected]
Website: https://www.novatidyhub.beauty